Terms and Conditions

Last updated: June 1, 2025

1. Acceptance of Terms

By accessing or using the Grey Refrigeration LLC website or contacting us through any channel — including web forms, phone, email, or SMS — you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or submit your information.

2. Services

Grey Refrigeration LLC provides HVAC installation, repair, and maintenance services, commercial hood cleaning, and commercial refrigeration services throughout Southern Utah. All services are subject to availability and scheduling. Estimates provided via our website or online estimator are approximate and subject to change following on-site evaluation by a technician.

Service pricing and scope are confirmed in writing prior to work beginning. We reserve the right to decline service at our discretion.

3. SMS / Text Message Communications

By providing your mobile phone number and submitting any form on this website — including quote request forms, contact forms, or scheduling requests — you expressly consent to receive SMS text messages from Grey Refrigeration LLC, including:

  • Appointment confirmations and reminders
  • Service updates and technician arrival notifications
  • Follow-up messages after service completion
  • Promotional offers and seasonal maintenance reminders (where separately consented)

Message frequency varies. You may receive up to 4 messages per month. Standard message and data rates may apply depending on your mobile carrier and plan.

To opt out: Reply STOP to any text message at any time to cancel. You will receive one final confirmation and no further messages will be sent.

For help: Reply HELP to any message or contact us at info@greyref.com.

Consent to receive SMS is not required as a condition of purchasing any service. Mobile carriers are not liable for delayed or undelivered messages.

4. Scheduling and Cancellations

Scheduled appointments may be cancelled or rescheduled with reasonable notice. Service calls that require a technician dispatch may be subject to a trip or diagnostic fee if cancelled after a technician is en route. Emergency and after-hours service may carry additional charges disclosed at the time of booking.

5. Estimates and Pricing

Online estimates are provided for informational purposes and are not binding quotes. Final pricing is determined after on-site assessment by a licensed technician. All pricing is communicated and agreed upon before any work begins. We accept major credit cards, checks, and financing options where available.

6. Intellectual Property

All content on this website — including text, images, graphics, and logos — is the property of Grey Refrigeration LLC and protected by applicable intellectual property laws. You may not reproduce or distribute any content without prior written permission.

7. Disclaimer of Warranties

This website and all content are provided "as is" without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted or error-free. Service warranties, where applicable, are provided in your written service agreement.

8. Limitation of Liability

To the fullest extent permitted by law, Grey Refrigeration LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of this website or our services. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

9. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those sites. Your use of third-party sites is at your own risk.

10. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Washington County, Utah.

11. Changes to These Terms

We may update these Terms at any time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

12. Contact

For questions about these Terms, contact us at:

Grey Refrigeration LLC
Washington, Utah 84780
Phone: (702) 612-7804
Email: info@greyref.com