Privacy Policy

Last updated: June 1, 2025

1. Overview

Grey Refrigeration LLC ("we," "us," or "our") operates this website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us for service. By using the website or submitting your information, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact information: Name, email address, phone number, and service address, provided via forms or direct communication.
  • Service information: Equipment type, service history, and any details you provide to help us assess your HVAC or refrigeration needs.
  • Usage data: IP address, browser type, pages visited, and referring URLs, collected automatically via analytics tools.
  • Communications: Messages, inquiries, and responses exchanged via email, SMS, phone, or web forms.

3. How We Use Your Information

We use your personal information to:

  • Schedule, dispatch, and manage service appointments
  • Provide quotes and estimates for services
  • Send appointment reminders and technician arrival notifications
  • Respond to your inquiries and provide customer support
  • Send promotional communications and seasonal maintenance reminders (only where you have opted in)
  • Improve our website and services
  • Comply with legal obligations

4. SMS / Text Message Communications

When you provide your mobile phone number and consent to SMS communications, we may send you text messages for the purposes listed above. This includes transactional messages (appointment reminders, service updates) and, where separately consented, promotional messages.

Your consent to receive SMS is never required as a condition of purchasing any service.

Opting out: You may opt out at any time by replying STOP to any message. After opting out, you will receive one final confirmation and no further messages will be sent.

Help: Reply HELP to any message for assistance, or contact us at info@greyref.com.

Message frequency varies — you may receive up to 4 messages per month. Standard message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

Mobile opt-in data and consent are never shared with or sold to third parties for their marketing purposes.

5. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing or advertising purposes.

We may share your information only in the following limited circumstances:

  • Service providers: Trusted vendors who assist us in operating our business (e.g., scheduling platforms, CRM tools, payment processors), who are bound by confidentiality obligations.
  • Legal requirements: When required by law, subpoena, or other legal process, or to protect the rights and safety of our business, customers, or others.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, subject to the same privacy protections.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, maintain business records, and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

7. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve user experience and analyze traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality. We may use analytics services such as Google Analytics that collect anonymized usage data.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Your Rights

You may have the right to access, correct, or request deletion of the personal information we hold about you, and to opt out of marketing communications at any time. To exercise any of these rights, contact us at info@greyref.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent changes were made. Continued use of the website after updates constitutes acceptance of the revised Policy.

12. Contact Us

For questions or requests related to this Privacy Policy:

Grey Refrigeration LLC
Washington, Utah 84780
Phone: (702) 612-7804
Email: info@greyref.com